## Improve Operations Through Detailed Feedback

### Get Feedback Across the Patient Journey

Create patient feedback surveys that go out automatically based on criteria like procedure, provider code, and more.

### Monitor Your NPS Across Locations

Automated NPS surveys allow you to keep a pulse on how locations are doing and how your entire organization is doing.

### Compare Locations, Providers, and More

Customize your own patient feedback surveys to gather information about your practice, procedures, providers, or anything that comprises the patient journey.

## Other Swell Features

### Create Custom Surveys

Easily create multi-question surveys with multiple question types. Templatize surveys for use across your org.

### Automatically Send Surveys via Text

Integration with your EHR/PMS allows you to send surveys based on provider, procedure code, and more.

### Monitor Net Promoter Score Org-Wide

Send regular NPS surveys to monitor how your organization is doing as a whole.

### Compare Metrics Across Locations & Providers

View NPS and review leaderboards. Drill into open rates, survey response rates, and other crucial data.

### Coordinate With Patients via Text Message

Start text messaging patients directly to coordinate appointments, answer questions, and so on.

### Message Patients With Online Webchat

Engage with patients and prospects right on your website to answer questions or discuss services.

## Enjoy Incredible Results

### Actionable Patient Feedback

### Consistent NPS Monitoring

### Excellent Response Rates

### Shareable Reports & Analytics

## Additional Features for X Practices

### Text Message Patients

Keep communications fluid and simple by chatting with patients via their preferred method: text messaging.

### Integrate With Your EHR/PMS

Integrate with most EHR/PMS systems to automate review and survey invites. Invites can go out based on criteria you determine, such as appointment types, procedure codes, providers, and more.

### Engage With Online Webchat

Online WeChat lets you engage with prospects and patients directly on your website, so you can answer questions immediately.

### Read and Reply to Reviews

Get notifications when you receive a review. See all reviews in one place and respond to them using pre-built templates.

### Create Campaigns and Sequences

Create multi-step messaging sequences that include emails and text messages, allowing you to send review invites, survey invites, and even promotions as part of a larger campaign.

### View and Share Detailed Analytics

View review totals, review scores, and review rates across Google and other platforms. See location leaderboards and account health inside one tidy dashboard.

## Operations FAQs

**How does Swell help operations leaders?**

Swell gives operations leaders real-time visibility into patient and employee experience across locations, departments, and providers, helping identify bottlenecks, recurring issues, and operational gaps.

**Can Swell reduce negative reviews at scale?**

Yes. Swell captures issues early through surveys and ticketing workflows, enabling organizations to resolve problems before they appear publicly. Some healthcare groups have reduced negative reviews by up to 40 percent.

**Does Swell require staff involvement?**

No. Swell is fully automated through integrations, eliminating the need for front desk or clinical staff to manage reviews or surveys.

## See Swell's Healthcare Reputation & Experience Platform in Action

We’ll offer some tailored ideas on how you can get more and better feedback for your practice.