## Comprehensive Reputation Management

### Online Reputation Monitoring

See reviews and ratings across platforms like Google, Healthgrades, and Facebook. Filter by location, provider, and more.

### Automated Review Generation

Create branded, personalized review invites that go out automatically.

### Simplified Review Management

Reply to reviews using templated responses or use automations that reply to reviews for you.

### Other Swell Features

### Automated Review Invites via Text

Integration with your EHR/PMS allows you to send invites based on provider, procedure code, and more.

### Reply to Reviews Using Templates

Create templates your entire organization can use to respond to reviews.

### Use Branded, Personalized Invites

Customize invites with your logo or an image of a provider. You can even personalize invites with a patient’s name.

### Create Review Invite Templates

View NPS and review leaderboards. Drill into open rates, survey response rates, and other crucial data.

### Use Automated Replies to Save time

Set criteria for when Swell should automatically reply to a review, and which templates to use.

### See Review Invite Status

Our private Google API lets you see the status of invites and helps boost response rates.

### Compare Metrics Across Locations and Providers

View leaderboards to learn which locations and providers excel. Drill into open rates, review invite response rates, and other crucial data.

## Enjoy Incredible Results

### Industry-Leading Review Rates

### Boost Local Search Visibility

### Keep a Pulse on Your Reputation

### Scale Up as You Grow

## More Great Features

### Integration With Your EHR/PMS

Swell integrates with most EHR/PMS systems to make it easy to automatically send patient feedback and NPS surveys to patients.

### Customize Notifications

Receive notifications when you receive a new review online, so you can address feedback quickly.

### Launch Email and Text Sequences

Automatically remind patients to leave a review if they didn’t do so the first time.

### Coordinate With Patients Via Text

Start text messaging patients directly to coordinate appointments, answer questions, and so on.

### Message Patients With Webchat

Engage with patients and prospects right on your website.

### Listing Management

Manage Google Business Profiles for multiple locations and providers all in one place.

## Operations FAQs

**How does Swell help healthcare marketing teams?**

Swell helps marketing teams increase review volume, improve ratings, and strengthen online visibility across Google and AI answer engines through automated review generation and centralized management.

**Does Swell improve AI search visibility?**

Yes. Swell improves the signals AI engines prioritize, including review volume, velocity, recency, diversity, and sentiment consistency. These signals influence how providers are recommended in AI-driven search experiences.

**Can marketing teams manage reviews in one place?**

Yes. Swell centralizes review monitoring and responses across platforms using smart routing and templated replies.

## See Swell's Healthcare Reputation & Experience Platform in Action

We’ll offer some tailored ideas on how you can get more and better feedback for your practice.