Comprehensive Reputation Management

Online Reputation Monitoring

See reviews and ratings across platforms like Google, Healthgrades, and Facebook. Filter by location, provider, and more.

Automated Review Generation

Create branded, personalized review invites that go out automatically.

Simplified Review Management

Reply to reviews using templated responses or use automations that reply to reviews for you.

Other Swell Features

Automated Review Invites via Text

Integration with your EHR/PMS allows you to send invites based on provider, procedure code, and more.

Reply to Reviews Using Templates

Create templates your entire organization can use to respond to reviews.

Use Branded, Personalized Invites

Customize invites with your logo or an image of a provider. You can even personalize invites with a patient’s name.

Create Review Invite Templates

View NPS and review leaderboards. Drill into open rates, survey response rates, and other crucial data.

Use Automated Replies to Save time

Set criteria for when Swell should automatically reply to a review, and which templates to use.

See Review Invite Status

Our private Google API lets you see the status of invites and helps boost response rates.

Compare Metrics Across Locations and Providers

View leaderboards to learn which locations and providers excel. Drill into open rates, review invite response rates, and other crucial data.

Enjoy Incredible Results

Industry-Leading Review Rates

Boost Local Search Visibility

Keep a Pulse on Your Reputation

Scale Up as You Grow

More Great Features

Integration With Your EHR/PMS

Swell integrates with most EHR/PMS systems to make it easy to automatically send patient feedback and NPS surveys to patients.

Customize Notifications

Receive notifications when you receive a new review online, so you can address feedback quickly.

Launch Email and Text Sequences

Automatically remind patients to leave a review if they didn’t do so the first time.

Coordinate With Patients Via Text

Start text messaging patients directly to coordinate appointments, answer questions, and so on.

Message Patients With Webchat

Engage with patients and prospects right on your website.

Listing Management

Manage Google Business Profiles for multiple locations and providers all in one place.

Operations FAQs

How does Swell help healthcare marketing teams?

Swell helps marketing teams increase review volume, improve ratings, and strengthen online visibility across Google and AI answer engines through automated review generation and centralized management.

Does Swell improve AI search visibility?

Yes. Swell improves the signals AI engines prioritize, including review volume, velocity, recency, diversity, and sentiment consistency. These signals influence how providers are recommended in AI-driven search experiences.

Can marketing teams manage reviews in one place?

Yes. Swell centralizes review monitoring and responses across platforms using smart routing and templated replies.

See Swell's Healthcare Reputation & Experience Platform in Action

We’ll offer some tailored ideas on how you can get more and better feedback for your practice.