# Every message, every customer, one screen.

## What You See

### One inbox, all your communication.

- Text messages, Google Reviews, and Facebook Messages
- Ongoing conversations with customers and team members

## What Your Customer Sees

### Personalized messages from an actual human.

- A simple text message or Facebook messenger thread
- Easy communication through their preferred device

## What You Can Do With Swell Message

### Collaborate Across Teams and Locations

Provide faster service by automatically routing messages to the right people in your organization, wherever they are.

### Streamline Customer Communication

From one-on-one messaging to bulk texts, Swell makes it easy to contact one or thousands of people.

### Automate and Templatize Engagements

Set up smart automations triggered by events in your POS/CRM/PMS system. Send follow-ups, appointment reminders, and review requests, all without changing how your team works.

[Free Consultation](/content/lpsf/request-a-demo-23/index.html)

### The Features

#### Unified Messaging

Bring text and Facebook messages into one thread so you can quickly address questions or issues.

#### Bulk Text Sends

Create text templates, then send pre-formatted texts to a group of recipients. It’s an easy, engaging way to solicit feedback, send promotions, or share news.

#### Contact Management

Easily import and manage groups of contacts to send targeted text promotions or communications.

#### Bulk Contact Upload

Upload large groups of contacts so you can build lists and send texts to large lists of contacts.

#### One-to-One Texting

Chat directly with individual customers through one of the most convenient and effective channels: texting.

#### Automatic Messaging

When someone completes a transaction with your business, automatically send a review request based on an action in your CMS or PMS. Set it once, then forget it.

#### Customer Chat Histories

See all the interactions you’ve had with a particular customer, in one easy place.

#### Integrations

Integrate with POS, CRM, or PMS systems you already use. No extra logins or tabs. More efficient workflows.

#### Smart Team Collaboration

Assign messages to specific people or groups in your organization, so the right people can address questions fast.

### Book Your Free Consultation

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