Practice Experience Management

Purchase products individually or bundled. Priced per location.

Swell Products

Included in every option

  • Unlimited users
  • 3000 monthly text messages
  • Unlimited email sends
  • Private Google API for review attribution
  • Rich, customizable reporting
  • US-based phone, email, chat support
  • Knowledge base
  • 30-minute setup & onboarding
  • EHR/PMS integration

Features for Boosting Your Online Reputation

Reviews

  • Send review invites over text and email
  • Create rules for who gets invites and when
  • Tag and organize reviews
  • Add logos or images to review invites
  • Use names and other personalization in messages
  • Reply to Google reviews
  • Create templated review invites and responses
  • Preview invites before sending
  • Connect to sites like Google, Facebook, and Healthgrades
  • Automate review sends via EHR/PMS integration
  • View total number of reviews, average score, invites sent, and more
  • Organize data by location, platform, and more
  • Share new reviews via embeddable review widget

Message

  • Send/receive 1-1 patient text messages
  • Upload/organize bulk contact lists
  • Assign messages to team members
  • Receive attachments via text message
  • Create and use response templates
  • Add internal notes to patient conversations
  • Bulk send text and email messages
  • Archive patient chat history
  • Query phone numbers to determine if it’s a landline or mobile

Webchat

  • Add chat widget to your website
  • Message prospects/patients on your home page
  • Customize web chat with logo/imagery
  • Gather data via customizable form
  • Set up automated responses and hours of operation
  • Allow patients to request appointment times
  • View and respond to web chats in Swell Message

Campaigns & Workflows

  • Create multi-step email and text message sequences
  • Customize each step of a sequence
  • Automate review and feedback generation via one sequence
  • Trigger sequences based on events in EHR/PMS

Patient Experience Insights

Surveys and Feedback

  • Create custom surveys for patient feedback
  • Create custom text/email survey invites
  • Add logos and personalization to surveys and invites
  • Use multiple-choice and open-response questions
  • Send survey invites via email or text message
  • Monitor NPS over time
  • Gather responses across locations and see data like invites sent, open rates, and more

Employee Experience Insights

Employee Surveys

  • Employee Net Promoter Score Surveys
  • Customizable surveys
  • Email/text-message survey sends

FAQs

  1. What makes Swell different?
    Swell personalizes invites, making it easy to boost review and response rates. It integrates with top EHR/PMS systems to automate invites.

  2. What kind of ROI do Swell customers see?
    Typically, practices see an average of 20 reviews or testimonials a month, resulting in a 35% increase in new patients via Google search.

  3. Is Swell good for larger healthcare organizations?
    Yes, Swell is designed for scale, allowing monitoring across multiple locations and brands.

  4. Does Swell offer training and onboarding?
    Yes, our team is available for setup and support via chat, phone, and email.

  5. Is Swell HIPAA and SOC2 compliant?
    Yes, Swell is compliant with HIPAA and SOC2.

  6. Can I add on products later?
    Yes, additional products can be added for multi-product discounts at any time.