Problems Swell Solves for ‍Healthcare Practices

Boost and Monitor Your Online Reputation

From generating more reviews to making it easy to monitor results and even reply, Swell makes it all simple.

Enhance the Patient Experience With Feedback

Automated survey invites help you gather more crucial patient feedback, so you know which parts of the experience need improvement.

Improve Employee Retention With Anonymous Surveys

Understand what employees are thinking and feeling, so you can keep them around for the long haul.

A Leader in Healthcare Feedback

See a Holistic View of Your Organization

Send personalized, text-based review invitations to boost review scores on Google, Facebook, Healthgrades, and more.

Dive deep into reporting and analytics

See review and NPS leaderboards to keep tabs on location and provider performance.

Get feedback across the patient journey

Create custom multi-question surveys to understand how patients feel about their care journey.

Improve satisfaction with employee feedback

Send anonymous surveys to your staff to learn how you can improve.

Boost brand reputation with review generation

Generate reviews automatically using text-based review invites.

Manage the Entire Practice Experience

Swell automates the process of gathering reviews and simplifies the process of replying and managing them for your whole organization.

Online Reputation Management Overview - YouTube

Online Reputation Management Overview

Create custom surveys that go out automatically based on criteria you set, such as procedure code, provider code, and more.

Introducing Patient Experience Management - YouTube

Introducing Patient Experience Management

Why Practices Love Swell

“If Swell is worth the ROI for us, then it’s worth it for literally every pediatric practice in the country. It really does work as beautifully as advertised.”
Chad Hermann
Communications Director
Kids Plus Pediatrics

“I adore the way the text messages are laid out. Swell has made everything really neat and organized, which helps with productivity.”
Allen Jao
Office Supervisor
Farber Center for Periodontics

“Using Swell for patient feedback like NPS is part part of our culture here. If you’re not asking for feedback, you won’t know what’s really going on.
Jennifer Emm
VP of Operations
Dental Whale Practice Group

Additional Features for X Practices

Text Message Patients

Keep communications fluid and simple by chatting with patients via their preferred method: text messaging.

Integrate With Your EHR/PMS

Integrate with most EHR/PMS systems to automate review and survey invites. Invites can go out based on criteria you determine, such as appointment types, procedure codes, providers, and more.

Engage With Online Webchat

Online WeChat lets you engage with prospects and patients directly on your website, so you can answer questions immediately.

Read and Reply to Reviews

Get notifications when you receive a review. See all reviews in one place and respond to them using pre-built templates.

Create Campaigns and Sequences

Create multi-step messaging sequences that include emails and text messages, allowing you to send review invites, survey invites, and even promotions as part of a larger campaign.

View and Share Detailed Analytics

View review totals, review scores, and review rates across Google and other platforms. See location leaderboards and account health inside one tidy dashboard.

FAQs

What types of specialty healthcare organizations use Swell?

Swell is used by specialty healthcare groups including orthopedics, vision care, dermatology, pediatrics, med spas, urgent care, physical therapy, surgical practices, and large physician groups.

Why are patient experience insights important in specialty healthcare?

Specialty care often involves higher patient anxiety, longer treatment journeys, and higher expectations. Measuring experience across providers, procedures, and touchpoints helps organizations improve satisfaction, retention, and referrals.

How does Swell analyze patient feedback?

Swell uses AI-powered theme extraction and sentiment analysis to identify root causes behind patient feedback, allowing leadership teams to act on insights instead of raw scores alone.

See Swell's Healthcare Reputation & Experience Platform in Action

We’ll offer some tailored ideas on how you can get more and better feedback for your practice.