A 360 Degree View of Your Reputation and Feedback

Swell makes it easy to create patient experience surveys, track NPS, and create more consistency in how you gather and manage patient feedback, whether it’s at an individual clinic or org-wide.

Trusted By Thousands Of Groups And Practices

Manage the Entire Practice Experience

Swell automates the process of gathering reviews and simplifies the process of replying and managing them for your whole organization.

Swell for DSOs

EHR/PMS Integration

Swell Integrates with hundreds of PMS/EHR systems, which makes it easy to automate patient feedback requests.

Google Private Review API

Swell Integrates with hundreds of PMS/EHR systems, which makes it easy to automate patient feedback requests.

Manage 1 Clinic or 1000s

Swell Integrates with hundreds of PMS/EHR systems, which makes it easy to automate patient feedback requests.

A Leader in Reviews & Feedback

• See a Holistic View of Your Organization
  Monitor reviews, NPS, and other data in one tidy dashboard.

• Dive deep into reporting and analytics
  See review and NPS leaderboards to keep tabs on location and provider performance.

• Get feedback across the patient journey
  Create custom multi-question surveys to understand how patients feel about their care journey.

• Improve satisfaction with employee feedback
  Send anonymous surveys to your staff to learn how you can improve.

• Boost brand reputation with review generation
  Generate reviews automatically using text-based review invites.

More Great Features

Text Message Patients

Keep communications fluid and simple by chatting with patients via their preferred method: text messaging.

Integrate With Your EHR/PMS

Integrate with most EHR/PMS systems to automate review and survey invites. Invites can go out based on criteria you determine, such as appointment types, procedure codes, providers, and more.

Engage With Online Webchat

Online WeChat lets you engage with prospects and patients directly on your website, so you can answer questions immediately.

Read and Reply to Reviews

Get notifications when you receive a review. See all reviews in one place and respond to them using pre-built templates.

Create Campaigns and Sequences

Create multi-step messaging sequences that include emails and text messages, allowing you to send review invites, survey invites, and even promotions as part of a larger campaign.

View and Share Detailed Analytics

View review totals, review scores, and review rates across Google and other platforms. See location leaderboards and account health inside one tidy dashboard.

Book a Demo To Learn More

Schedule a demo with Swell to see all the ways we're helping practices improve the patient, employee, and brand experience.